damaged or defective items
we are human and although quality is our first priority we are all humans so mistakes are inevitable. we work tirelessly to quality check each and every item we ship. With all of touch points there is a chance your tee/hoodie will pick up a bit of dust, some stray threads, a splash of sewing oil, or small marks along the way. Not to worry, the majority of these minor imperfections will come out in the first wash with traditional detergents/stain removers. if the imperfection remains, please email email@example.com and include:
- your order number
- name on the order
- email the order was made with
- a clear photograph demonstrating the quality of the damaged area after it has been washed.
our lonely service team will be happy to assist you.
this policy lasts 20 days after the tracking status shows delivered. if 20 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
if applicable, we will replace an item that is defective/damaged.
cancelling my order
Unfortunately, we cannot accept cancellations or refunds after an order is made as orders go into production right after after purchasing.
my card isn't working. what should I do?
we do take a variety of cards, however some do not work with our payment platform. could you please check that your billing address and zip code are the correct ones attached to your credit card. sometimes if these are incorrect the payment will not go through. please re-try adding your billing address, then the payment and see how it goes.
if it does not go through, it is most likely because our system does not accept your card if you are using a visa debit card or a discover card. The last option would be to attach your card to shopify pay or google pay to make the payment that way.
shipping fees are non-refundable.
shipping and taxes
what happens if my address is entered incorrectly at the time of shipping?
if you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. please contact usps with your tracking number to have your package rerouted.
my package is lost. what should i do?
please contact usps and file a usps lost claim: https://www.usps.com/help/claims.htm
contact firstname.lastname@example.org with your order number and usps case code & reason so we can assist you further. loneliest man on earth is not responsible for damaged, lost, or stolen packages; however, we will try our hardest to make sure the carrier locates your package.
what happens if I refuse a package or it is undeliverable?
if you have been notified of your order returning to sender, please notify us immediately at email@example.com with your order number, so we can begin the process of reshipping your order. This process will take approximately 7-10 business days.
taxes & duties
prices displayed on the website do not include taxes. when you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the order summary page.
if your order contains multiple items, we may split shipping into multiple packages. the customer will be responsible for the custom fees for each shipment.
shipments are sent via usps and ups. once we hand off your shipment to the shipping company, you will receive a tracking number with the most up to date information about your shipment. any inquiries for delivery status should be directed to the courier.
redirecting an order
please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched.